How can we help?
Help with Grandful starts inside the app. Ask Grandful handles most questions first, and when you would like to reach a person, Contact Grandful sends your request to the Grandful team.
Ask Grandful
Ask Grandful is the quickest way to get an answer. Ask about shopping, personalization, your orders and support, your Rewards, or how to use the app. When you are signed in, it can also look up your own orders and Rewards.
My Grandful → Help & Legal → Ask Grandful
You will also find Ask at the top of the main screens in the app, beside the Grandful logo.
Contact Grandful
If Ask Grandful cannot help and you would like a person, use Contact Grandful. It is a form inside the app that sends a support request to the Grandful team.
My Grandful → Help & Legal → Contact Grandful
Choose the topic that fits best:
- Order
- Product or shopping
- Rewards
- Account
- App or technical issue
- Privacy
- Other
Then enter the email address where you would like your reply, write your message, and send it. You do not need to be signed in. Please do not include card numbers or passwords in a message.
Good to know
Support is handled from inside the app. This website does not have a support form, and Grandful does not list an email address or a phone number.
Help & Legal in the app also holds Shipping and Returns & Refunds. To start a return, use Contact Grandful and choose the Order topic.
Privacy and Terms
Read how Grandful handles your information on the Privacy page, and the rules for using the app on the Terms page. Both are in the app too, under Help & Legal.